Hot Case Resolution Tracker
AMEA Region - Executive Dashboard
Understanding the Dashboard
KPI Cards
  • Active Hot Cases - Total number of open cases being tracked
  • P0/P1 Critical - High-priority cases requiring immediate attention
  • Red Status - Cases with critical issues or delays
  • Avg Age - Average number of days cases have been open
Charts & Visualizations
  • Cases by BU - Distribution across business units
  • Severity Distribution - Breakdown by priority level
  • R/A/G Status - Red/Amber/Green health overview
  • Case Trend - Weekly case volume over time
Case Aging
  • Cases are grouped by how long they've been open
  • Focus on 90+ day cases to reduce case backlog
Executive Summary
This dashboard provides a real-time view of hot case health across AMEA. Use it to identify trends, resource allocation needs, and escalation priorities.

Executive Overview

Last updated:
Active Hot Cases
--
from tracker data
P0/P1 Critical
--
--
Red Status Cases
--
--
Avg Age (Days)
--
across all cases
P2/P3 Cases
--
--
Strategic Accounts
--
--
Cases by Business Unit
Severity Distribution
R/A/G Status Overview
Case Trend (Last 12 Weeks)
! Top Red Status Cases
ZTSA - Browser access issue
TM-01815928 | 400 days
P2
Detection rate concerns
TM-03000587 | 215 days
P1
SMS version issue persisting
TM-03473588 | 189 days
P2
POS transaction slowdown
TM-03838034 | 21 days
P0
! Business Impact Highlights
Cases impacting license renewals
4
Cases blocking expansion opportunities
5
Data exposure or compliance concerns
3
Cases with potential refund requests
2
Business Unit Overview
Thailand (TH)
6
Cases
4
Red
Korea (KR)
4
Cases
4
Red
ANZ
4
Cases
1
Red
MED + CIS
5
Cases
4
Red
Vietnam (VN)
2
Cases
1
Red
CLM
1
Cases
0
Red
Case Aging Distribution
0-14 Days
--
15-30 Days
--
31-60 Days
--
61-90 Days
--
90+ Days
--